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MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

Principles behind Dynamics 365 Customer Insights Journeys, Sales, and Customer and Field Service. Covers MB-910 topics.
Phillip Burton
5.993 estudiantes matriculados
English Más
Describe Dynamics 365 Customer Insights - Journeys (Marketing) capabilities and related apps
Describe Dynamics 365 Sales lifecycle and related apps
Describe Dynamics 365 Customer Service components
Describe Dynamics 365 Field Service capabilities and scheduling capabilities
Identify common customer engagement features and integration options

This course covers the content required for the MB-910 certification exam, current as per the MB-910 exam updates of 20 June 2023, with the minor update as of 9 October 2023.


What do people like you say about this course?

Nick says: I think this is a Great course specially if your targeting the exam since all of the objectives here are discuss … I successfully passed the exam and this training was very helpful

Abdul says: Voice is so clear and proficient in English which can understand clearly. Thank you.! It’s very helpful Mr. Burton. Your explanation is awesome..! Thanks again.!

Jackson says: Fantastic course, the way everything is explained is so clear, especially in comparison to a lot of the other Dynamics material that exists out there which is either very hard to understand or completely off the point. This course gives the clarity and focus in spades. This course has been instrumental in grasping the concepts and tackling the exam for me.

Silas says: Mr Phillip Burton this is the best course. I cleared mb 910 exam with 980 points today. Thank you very much.


This course is the foundation for the Microsoft Certificate MB-910 “Microsoft Dynamics 365 Fundamentals (CRM)” for Microsoft’s Customer Relationship Management apps.

We’ll start off with looking at Dynamics 365 generally, and all of features shared between the different apps. We’ll look at the built-in reporting capabilities, customers and activities, and the integration of Microsoft Dataverse and Teams.

We’ll then look at Dynamics 365 Customer Insights – Journeys (which used to be called Dynamics 365 Marketing). We’ll look at the Dynamics 365 principles behind generating and scoring leads, segments and subscription lists, email marketing, event managing, and more.

Next up is Dynamics 365 Sales. This includes the principles behind qualifying leads, the opportunity management process, the quote lifecycle, and the sales pipeline forecasting concepts.

Then we’ll briefly look at Dynamics 365 Customer Service, examining how to use queues to manage work, the case lifecycle, and Knowledge Management.

The final item is Dynamics 365 Field Service. We’ll look at the work order lifecycle, the Inspections feature, customer asset management, and resource and scheduling processes.

No prior knowledge is required – we’ll even see how to get a free Microsoft Dynamics 365 trial!

There are regular quizzes to help you remember the information, so you can be sure that you are learning.

Once you have completed this course, you will have a good introductory knowledge of the customer engagement features and capabilities of Dynamics 365 apps. And with some practice, you could even go for the official Microsoft certification MB-910 – wouldn’t that look good on your CV or resume? And if you are an American college student, you might even get college credit for passing that exam.

So, without any further ado, let’s have a look at how you can use the Udemy interface, and then we’ll have a look at the objectives for the exam and therefore the syllabus for this course.

You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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5 horas de video a pedido
4 artículos
Certificado de finalización
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